Refund policy

 

 

We want you to feel comfortable with your Feld sofa.  
If something is not as it should be, or if you simply change your mind, we are here to help.

Below you will find information about claims and returns.

If you need assistance at any point, you are always welcome to contact us.

Claims

If you experience a fault or issue with your sofa, please contact us so we can help resolve it.

The easiest way is to send us:
- a short description of the issue  
- a few photos  

This allows us to assess the situation quickly and find the best solution.

In many cases, the issue can be resolved with a replacement part or a simple adjustment. If needed, we will of course arrange further assistance.

Please contact us at:  
contact@feldprojects.com  

We aim to respond within a few business days.

Returns

If you order your sofa through our website, you have a 30-day risk-free trial - you can read more here

To initiate a return, please contact us at:  
contact@feldprojects.com  

Damaged or defective items

If you receive a damaged or defective item, please contact us as soon as possible.

We will assess the issue and ensure that it is resolved appropriately, including replacement, repair, or refund where applicable.

Exchanges

If you wish to change configuration, colour, or modules, the simplest solution is usually to place a new order and return the original one.

Our team is happy to help you find the right setup before you order again.

Questions

If you have any questions regarding your sofa, delivery, or returns, please reach out.

We are here to help — both before and after your purchase.

contact@feldprojects.com